{"id":79547,"date":"2025-05-30T12:10:06","date_gmt":"2025-05-30T12:10:06","guid":{"rendered":"https:\/\/yassmu.com\/?page_id=79547"},"modified":"2025-09-19T21:53:08","modified_gmt":"2025-09-19T21:53:08","slug":"customer-service-program-for-people-with-disabilities","status":"publish","type":"page","link":"https:\/\/yassmu.com\/ar\/our-programs\/customer-service-program-for-people-with-disabilities\/","title":{"rendered":"\u0625\u062a\u064a\u0643\u064a\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u0641\u0631\u0627\u062f \u0630\u0648\u064a \u0627\u0644\u0625\u0639\u0627\u0642\u0629"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"79547\" class=\"elementor elementor-79547\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5290416 e-flex e-con-boxed e-con e-parent\" data-id=\"5290416\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b7fc00e e-con-full e-flex e-con e-child\" data-id=\"b7fc00e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6b15c71 e-con-full e-flex e-con e-child\" data-id=\"6b15c71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-decd115 elementor-widget elementor-widget-heading\" data-id=\"decd115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service Etiquette<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48d8a11 elementor-widget elementor-widget-text-editor\" data-id=\"48d8a11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<fieldset class=\"flex w-full min-w-0 flex-col text-justify\"><p class=\"p1\">In a world driven by growing competition to deliver exceptional customer service, true excellence lies in the ability to interact with all customers with sensitivity and professionalism\u2014especially those with disabilities.<\/p>\n<p class=\"p1\">This training program offers you the keys to mastering the art of etiquette in serving this important segment, by developing communication skills that go beyond words and focusing on meeting their needs with intelligence, respect, and empathy.<\/p><\/fieldset>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a31918 elementor-widget elementor-widget-image\" data-id=\"1a31918\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1269\" height=\"614\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/customer-service.jpg\" class=\"attachment-full size-full wp-image-82413\" alt=\"\" srcset=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/customer-service.jpg 1269w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/customer-service-768x372.jpg 768w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/customer-service-18x9.jpg 18w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/customer-service-1200x581.jpg 1200w\" sizes=\"(max-width: 1269px) 100vw, 1269px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aee7447 e-con-full e-flex e-con e-child\" data-id=\"aee7447\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6280d50 e-con-full e-flex e-con e-child\" data-id=\"6280d50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7016057 elementor-widget elementor-widget-heading\" data-id=\"7016057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Program Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0c6407 e-con-full e-grid e-con e-child\" data-id=\"d0c6407\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f417fab elementor-widget elementor-widget-n-accordion\" data-id=\"f417fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2550\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2550\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Creating an Inclusive and Accessible Work Environment <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2550\" class=\"elementor-element elementor-element-c2faafc e-con-full e-flex e-con e-child\" data-id=\"c2faafc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1633f2 elementor-widget elementor-widget-text-editor\" data-id=\"a1633f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"196\" data-end=\"288\"><p data-start=\"198\" data-end=\"288\">Ensuring that all employees can easily access and engage, regardless of their abilities.<\/p><\/li><li data-start=\"289\" data-end=\"385\"><p data-start=\"291\" data-end=\"385\">Overcoming physical and intangible barriers to create an environment of equal opportunities.<\/p><\/li><li data-start=\"386\" data-end=\"478\"><p data-start=\"388\" data-end=\"478\">Increasing awareness and understanding of the diverse needs and abilities of colleagues.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2551\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2551\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Improving the Quality of Daily Interactions and Reducing Misunderstandings (Thanks to Etiquette) <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2551\" class=\"elementor-element elementor-element-cbe4715 e-con-full e-flex e-con e-child\" data-id=\"cbe4715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec4d7c elementor-widget elementor-widget-text-editor\" data-id=\"8ec4d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"590\" data-end=\"718\"><p data-start=\"592\" data-end=\"718\">Applying professional etiquette ensures smooth, respectful, and clear interactions, reducing friction and misunderstandings.<\/p><\/li><li data-start=\"719\" data-end=\"848\"><p data-start=\"721\" data-end=\"848\">Knowing appropriate communication and support manners prevents embarrassment or unintended offense and enhances mutual trust.<\/p><\/li><li data-start=\"849\" data-end=\"959\"><p data-start=\"851\" data-end=\"959\">Etiquette helps create a professional and comfortable workplace where everyone feels respected and valued.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2552\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2552\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Fostering Team Spirit and Effective Collaboration <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2552\" class=\"elementor-element elementor-element-151ae8a e-con-full e-flex e-con e-child\" data-id=\"151ae8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ff8f7 elementor-widget elementor-widget-text-editor\" data-id=\"27ff8f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1024\" data-end=\"1257\"><li data-start=\"1024\" data-end=\"1147\"><p data-start=\"1026\" data-end=\"1147\">Building bridges of understanding and empathy among team members through deeper appreciation of different perspectives.<\/p><\/li><li data-start=\"1148\" data-end=\"1257\"><p data-start=\"1150\" data-end=\"1257\">Boosting productivity and creativity by enhancing communication and close collaboration among colleagues.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2553\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2553\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Developing Employees\u2019 Professional and Personal Competencies <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2553\" class=\"elementor-element elementor-element-42b2f6e e-flex e-con-boxed e-con e-child\" data-id=\"42b2f6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c06ebf elementor-widget elementor-widget-text-editor\" data-id=\"9c06ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1333\" data-end=\"1579\"><li data-start=\"1333\" data-end=\"1473\"><p data-start=\"1335\" data-end=\"1473\">Acquiring advanced communication skills characterized by clarity, flexibility, and adaptability to different situations and individuals.<\/p><\/li><li data-start=\"1474\" data-end=\"1579\"><p data-start=\"1476\" data-end=\"1579\">Enhancing emotional and social intelligence, and the ability to interact sensitively and effectively.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2554\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2554\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Raising Job Satisfaction and Commitment <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2554\" class=\"elementor-element elementor-element-f9d3dc4 e-flex e-con-boxed e-con e-child\" data-id=\"f9d3dc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7baa3 elementor-widget elementor-widget-text-editor\" data-id=\"7e7baa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1634\" data-end=\"1884\"><li data-start=\"1634\" data-end=\"1776\"><p data-start=\"1636\" data-end=\"1776\">Strengthening the sense of appreciation, support, and genuine belonging for all employees, including those with intellectual disabilities.<\/p><\/li><li data-start=\"1777\" data-end=\"1884\"><p data-start=\"1779\" data-end=\"1884\">Increasing motivation and loyalty to the organization by creating a positive and fair work environment.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2555\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2555\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Attracting and Retaining Top Talent <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2555\" class=\"elementor-element elementor-element-000ead0 e-flex e-con-boxed e-con e-child\" data-id=\"000ead0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f6a9ae elementor-widget elementor-widget-text-editor\" data-id=\"0f6a9ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"1935\" data-end=\"2062\"><p data-start=\"1937\" data-end=\"2062\">Enhancing the organization\u2019s appeal as a preferred workplace that values diversity and invests in developing its workforce.<\/p><\/li><li data-start=\"2063\" data-end=\"2160\"><p data-start=\"2065\" data-end=\"2160\">Improving employee retention rates by providing a supportive and motivating work environment.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2556\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2556\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Enhancing the Organization\u2019s Leading Reputation <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2556\" class=\"elementor-element elementor-element-37f5ce7 e-flex e-con-boxed e-con e-child\" data-id=\"37f5ce7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f90a198 elementor-widget elementor-widget-text-editor\" data-id=\"f90a198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"2223\" data-end=\"2454\"><li data-start=\"2223\" data-end=\"2346\"><p data-start=\"2225\" data-end=\"2346\">Establishing the organization as a role model in applying social responsibility and diversity and inclusion principles.<\/p><\/li><li data-start=\"2347\" data-end=\"2454\"><p data-start=\"2349\" data-end=\"2454\">Increasing clients\u2019, partners\u2019, and society\u2019s trust in the organization\u2019s values and ethical practices.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2557\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2557\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Full Compliance with Legal and Ethical Standards <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-32 252c0 6.6-5.4 12-12 12h-92v92c0 6.6-5.4 12-12 12h-56c-6.6 0-12-5.4-12-12v-92H92c-6.6 0-12-5.4-12-12v-56c0-6.6 5.4-12 12-12h92v-92c0-6.6 5.4-12 12-12h56c6.6 0 12 5.4 12 12v92h92c6.6 0 12 5.4 12 12v56z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2557\" class=\"elementor-element elementor-element-c28af01 e-flex e-con-boxed e-con e-child\" data-id=\"c28af01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-901c615 elementor-widget elementor-widget-text-editor\" data-id=\"901c615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"2518\" data-end=\"2771\"><li data-start=\"2518\" data-end=\"2661\"><p data-start=\"2520\" data-end=\"2661\">Ensuring complete alignment with all laws, regulations, and standards related to the rights of persons with disabilities and accessibility.<\/p><\/li><li data-start=\"2662\" data-end=\"2771\"><p data-start=\"2664\" data-end=\"2771\">Avoiding potential legal risks and reinforcing commitment to ethical standards and social responsibility.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdf465d e-con-full e-flex e-con e-child\" data-id=\"bdf465d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c600499 e-flex e-con-boxed e-con e-child\" data-id=\"c600499\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea7bdc elementor-widget elementor-widget-heading\" data-id=\"5ea7bdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Program Modules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d52cd4 e-con-full e-flex e-con e-child\" data-id=\"3d52cd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cc0deb5 e-con-full e-flex e-con e-child\" data-id=\"cc0deb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa2a9eb elementor-widget elementor-widget-image\" data-id=\"aa2a9eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"666\" height=\"416\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/Rectangle-38-9.jpg\" class=\"attachment-large size-large wp-image-82415\" alt=\"\" srcset=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/Rectangle-38-9.jpg 666w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/08\/Rectangle-38-9-18x12.jpg 18w\" sizes=\"(max-width: 666px) 100vw, 666px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec8a0b1 e-con-full e-flex e-con e-child\" data-id=\"ec8a0b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7714086 elementor-widget elementor-widget-ceaaccordion\" data-id=\"7714086\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ceaaccordion.default\">\n\t\t\t\t\r\n\t\t<div class=\"elementor-widget-container cea-accordion-elementor-widget\" data-toggle=\"\">\r\n\t\t\t<div class=\"cea-accordions\" id=\"cea-accordion-1\"><div class=\"card cea-accordion\"><div class=\"card-header cea-accordion-header\"><a class=\"nav-item nav-link active\" href=\"#cea-accordion-1-1\"><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"cea-accordion-icon-closed\"><i class=\"ti-plus\"><\/i><\/span><span class=\"cea-accordion-icon-opened\"><i class=\"ti-minus\"><\/i><\/span><\/span>Program Overview<\/a><\/div><!-- .card-header --><div class=\"cea-accordion-content active\" id=\"cea-accordion-1-1\"><div class=\"card-body\"><div class=\"cea-accordion-pane\"><fieldset class=\"flex w-full min-w-0 flex-col text-justify\"><p class=\"p1\">Recognizing outstanding customer service as a cornerstone of organizational success, this training program offers a comprehensive experience designed to bring about a qualitative transformation in service delivery\u2014especially when engaging with customers with disabilities.<\/p>\n<p class=\"p1\">The program begins by establishing a solid knowledge base, introducing the concept, causes, and dimensions of disability, while emphasizing the core principles of etiquette and their critical role in customer interaction. Special attention is given to the rules of respectful communication and conduct with individuals with disabilities. This foundation aims to develop advanced communication techniques and a deep understanding of customers\u2019 unique needs through practical guidelines that enable service marked by clarity, empathy, and professionalism.<\/p>\n<p class=\"p1\">Participants are equipped with innovative tools to recognize non-obvious signs of disability and adopt alternative communication methods, whether in-person or over the phone. The focus is on providing guidance and support in a professional, effective manner. The program also enhances the ability to turn communication challenges into opportunities\u2014improving customer experience and strengthening the organization\u2019s reputation as a leader in inclusive, high-quality service.<\/p>\n<p class=\"p1\">Further, the program refines participants\u2019 skills in assessing customer interaction contexts and creatively developing solutions that support independence and comfort. Advanced stages of the training cover safety and security protocols to ensure a safe, supportive environment for all, as well as the ability to manage emergency or exceptional situations professionally\u2014while maintaining service quality and customer dignity.<\/p>\n<p class=\"p1\">The program is designed to empower participants to deliver exceptional customer service experiences based on the highest standards of professionalism and respect, ultimately fostering long-term relationships built on trust and appreciation.<\/p>\n<p class=\"p3\"><b>Join now and become part of a vision that reflects the values of inclusion and excellence in serving a diverse society.<\/b><\/p><\/fieldset><\/div><\/div><!-- .card-body --><\/div><!-- .cea-accordion-content --><\/div><!-- .card --><div class=\"card cea-accordion\"><div class=\"card-header cea-accordion-header\"><a class=\"nav-item nav-link\" href=\"#cea-accordion-1-2\"><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"cea-accordion-icon-closed\"><i class=\"ti-plus\"><\/i><\/span><span class=\"cea-accordion-icon-opened\"><i class=\"ti-minus\"><\/i><\/span><\/span>Summary of the training program<\/a><\/div><!-- .card-header --><div class=\"cea-accordion-content\" id=\"cea-accordion-1-2\"><div class=\"card-body\"><div class=\"cea-accordion-pane\"><fieldset class=\"flex w-full min-w-0 flex-col text-justify\"><ul>\n \t<li>\n<p class=\"p1\"><b>Presentations<\/b><b><\/b><\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Group Discussions<\/b><b><\/b><\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Interactive Activities<\/b><b><\/b><\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Role-Playing Exercises<\/b><b><\/b><\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><span class=\"s1\"><b>Pre- and Post-Training Assessments<\/b><\/span> to measure changes in knowledge and attitudes<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><span class=\"s1\"><b>Feedback Surveys<\/b><\/span> to evaluate the effectiveness of the training<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><span class=\"s1\"><b>Follow-Up Sessions<\/b><\/span> to address any questions or inquiries for six months after the training<\/p>\n<\/li>\n<\/ul><\/fieldset><\/div><\/div><!-- .card-body --><\/div><!-- .cea-accordion-content --><\/div><!-- .card --><div class=\"card cea-accordion\"><div class=\"card-header cea-accordion-header\"><a class=\"nav-item nav-link\" href=\"#cea-accordion-1-3\"><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"cea-accordion-icon-closed\"><i class=\"ti-plus\"><\/i><\/span><span class=\"cea-accordion-icon-opened\"><i class=\"ti-minus\"><\/i><\/span><\/span>Program Structure<\/a><\/div><!-- .card-header --><div class=\"cea-accordion-content\" id=\"cea-accordion-1-3\"><div class=\"card-body\"><div class=\"cea-accordion-pane\"><fieldset class=\"flex w-full min-w-0 flex-col text-justify\"><ul>\n \t<li>\n<p class=\"p1\">Introduction to Customer Service and Its Importance in Organizations<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\">Introduction to Disability: Causes and Dimensions<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\">Introduction to Etiquette When Serving Customers with Disabilities<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\">Customer Service Etiquette for Customers with Disabilities<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\">Safety and Security Protocols for Interacting with Customers with Disabilities<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\">Protocols for Managing Challenging Situations with Customers with Disabilities<\/p>\n<\/li>\n<\/ul><\/fieldset><\/div><\/div><!-- .card-body --><\/div><!-- .cea-accordion-content --><\/div><!-- .card --><div class=\"card cea-accordion\"><div class=\"card-header cea-accordion-header\"><a class=\"nav-item nav-link\" href=\"#cea-accordion-1-4\"><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"cea-accordion-icon-closed\"><i class=\"ti-plus\"><\/i><\/span><span class=\"cea-accordion-icon-opened\"><i class=\"ti-minus\"><\/i><\/span><\/span>Main Objectives of the Program<\/a><\/div><!-- .card-header --><div class=\"cea-accordion-content\" id=\"cea-accordion-1-4\"><div class=\"card-body\"><div class=\"cea-accordion-pane\"><fieldset class=\"flex w-full min-w-0 flex-col text-justify\"><p class=\"p1\">This program is designed to equip participants with the values, knowledge, and skills necessary to deliver a fully inclusive and respectful customer service experience for individuals with disabilities.<\/p>\n\n\n<hr \/>\n\n<h5><b>Values:<\/b><\/h5>\n<ul>\n \t<li>\n<p class=\"p1\"><b>Respect and Dignity:<\/b><b><\/b><\/p>\n<p class=\"p2\">Uphold deep respect and human dignity in every customer interaction by recognizing individual needs and delivering service without any form of discrimination.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Inclusion and Equal Opportunity:<\/b><b><\/b><\/p>\n<p class=\"p2\">Commit to providing a comprehensive, inclusive service experience that ensures equal access and opportunity for all customers, including those with disabilities, at every stage of service.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Professionalism and Credibility:<\/b><b><\/b><\/p>\n<p class=\"p2\">Demonstrate the highest standards of professionalism and credibility in all service and communication aspects, fostering trust and portraying a positive, reliable image of the organization.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Empathy and Proactivity:<\/b><b><\/b><\/p>\n<p class=\"p2\">Cultivate a culture of empathy and proactiveness by anticipating and understanding diverse customer needs, and responding with thoughtful, effective solutions.<\/p>\n<\/li>\n<\/ul>\n\n<hr \/>\n\n<h5><b>Knowledge:<\/b><\/h5>\n<ul>\n \t<li>\n<p class=\"p1\"><b>Understanding Disability-Related Challenges:<\/b><b><\/b><\/p>\n<p class=\"p2\">Accurately describe the potential challenges faced by customers with various types of disabilities (sensory, physical, cognitive, or invisible), and explain their impact on communication and service access.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Adapting Customer Service Principles:<\/b><b><\/b><\/p>\n<p class=\"p2\">Identify and apply core customer service principles with the flexibility and intelligence to adapt to the specific communication and interaction needs of customers with disabilities.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Etiquette Based on Disability and Service Context:<\/b><b><\/b><\/p>\n<p class=\"p2\">Define and apply appropriate etiquette for interacting with customers based on the type of disability and the nature of the service being provided, ensuring a positive and respectful experience.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Using Assistive Communication Tools:<\/b><b><\/b><\/p>\n<p class=\"p2\">Explain how to effectively use and implement assistive and alternative communication methods (e.g., clear written communication, supportive technology, accessible formats) to improve the quality of interaction and ensure information clarity.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Legal Frameworks and Customer Rights:<\/b><b><\/b><\/p>\n<p class=\"p2\">Understand and apply key legal requirements and institutional policies that protect the rights of customers with disabilities and ensure access to equitable, accessible, and high-quality services.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Safety and Security Protocols:<\/b><b><\/b><\/p>\n<p class=\"p2\">Identify and implement essential safety and security procedures to ensure a safe and suitable service environment, particularly in emergency or high-risk situations.<\/p>\n<\/li>\n<\/ul>\n\n<hr \/>\n\n<h5><b>Skills:<\/b><\/h5>\n<ul>\n \t<li>\n<p class=\"p1\"><b>Adapted Communication Strategies:<\/b><b><\/b><\/p>\n<p class=\"p2\">Apply effective, adapted communication strategies that include speaking clearly, using simple language, exercising patience, and consistently checking for understanding to minimize confusion and improve customer experience.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Managing Sensitive and Emergency Situations:<\/b><b><\/b><\/p>\n<p class=\"p2\">Handle sensitive, challenging, or emergency situations with calmness, high professionalism, and visible empathy, ensuring the customer\u2019s dignity is preserved while providing appropriate solutions whenever possible.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Using Assistive Technologies:<\/b><b><\/b><\/p>\n<p class=\"p2\">Appropriately and effectively employ assistive technological tools (e.g., speech-to-text or text-to-speech apps, magnification tools) to facilitate communication based on customer needs and context.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Delivering Personalized and Exceptional Service:<\/b><b><\/b><\/p>\n<p class=\"p2\">Provide comprehensive, personalized, and outstanding customer service by practicing active, constructive listening, responding with flexibility, and offering accurate, tailored guidance that respects each customer\u2019s individual needs.<\/p>\n<\/li>\n \t<li>\n<p class=\"p1\"><b>Assessing and Improving the Service Environment:<\/b><b><\/b><\/p>\n<p class=\"p2\">Regularly evaluate both the physical and digital service environments and implement practical, meaningful improvements and accommodations to ensure a seamless, inclusive, and satisfying customer experience for all.<\/p>\n<\/li>\n<\/ul><\/fieldset><\/div><\/div><!-- .card-body --><\/div><!-- .cea-accordion-content --><\/div><!-- .card --><div class=\"card cea-accordion\"><div class=\"card-header cea-accordion-header\"><a class=\"nav-item nav-link\" href=\"#cea-accordion-1-5\"><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"cea-accordion-icon-closed\"><i class=\"ti-plus\"><\/i><\/span><span class=\"cea-accordion-icon-opened\"><i class=\"ti-minus\"><\/i><\/span><\/span>Target Audience<\/a><\/div><!-- .card-header --><div class=\"cea-accordion-content\" id=\"cea-accordion-1-5\"><div class=\"card-body\"><div class=\"cea-accordion-pane\"><p class=\"p1\"><span class=\"s1\">1 \u2013 <\/span>Customer Service Staff<\/p><p class=\"p1\"><span class=\"s1\">2 \u2013 <\/span>Reception Staff<\/p><p class=\"p1\"><span class=\"s1\">3 \u2013 <\/span>Security Personnel<\/p><p class=\"p1\"><span class=\"s1\">4 \u2013 <\/span>Any Employee with Direct Customer Interaction<\/p><\/div><\/div><!-- .card-body --><\/div><!-- .cea-accordion-content --><\/div><!-- .card --><div class=\"card cea-accordion\"><div class=\"card-header cea-accordion-header\"><a class=\"nav-item nav-link\" href=\"#cea-accordion-1-6\"><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><span class=\"cea-accordion-icon-closed\"><i class=\"ti-plus\"><\/i><\/span><span class=\"cea-accordion-icon-opened\"><i class=\"ti-minus\"><\/i><\/span><\/span>Program Duration<\/a><\/div><!-- .card-header --><div class=\"cea-accordion-content\" id=\"cea-accordion-1-6\"><div class=\"card-body\"><div class=\"cea-accordion-pane\"><p class=\"p1\">12 training hours<\/p><\/div><\/div><!-- .card-body --><\/div><!-- .cea-accordion-content --><\/div><!-- .card --><\/div>\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6292d5f e-con-full e-flex e-con e-child\" data-id=\"6292d5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-230e79a e-con-full e-flex e-con e-child\" data-id=\"230e79a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-37622df e-con-full e-flex e-con e-child\" data-id=\"37622df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a9bf4d elementor-position-left elementor-vertical-align-middle elementor-position-left elementor-widget elementor-widget-image-box\" data-id=\"7a9bf4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"2084\" height=\"2084\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10.png\" class=\"attachment-full size-full wp-image-77909\" alt=\"\" srcset=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10.png 2084w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-80x80.png 80w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-768x768.png 768w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-1536x1536.png 1536w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-2048x2048.png 2048w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-1200x1200.png 1200w\" sizes=\"(max-width: 2084px) 100vw, 2084px\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Other Programs<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64d5dfe elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"64d5dfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yassmu.com\/ar\/our-programs\/physical-disability-program-breaking-barriers-in-the-workplace\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Motor Disability Program<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4b842 elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"0d4b842\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yassmu.com\/ar\/our-programs\/hearing-impairment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hearing Impairment Program<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c704788 elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"c704788\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yassmu.com\/ar\/our-programs\/creating-inclusive-environments-for-individuals-with-visual-impairments\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visual Impairment Program<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a56c73 elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4a56c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yassmu.com\/ar\/our-programs\/intellectual-disability\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Intellectual Disability Program<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5410f45 elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"5410f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yassmu.com\/ar\/our-programs\/fostering-inclusion-for-individuals-with-autism-spectrum-disorder\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Autism Spectrum Program<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f90408e elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"f90408e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yassmu.com\/ar\/our-programs\/customer-service-program-for-people-with-disabilities\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Customer Service<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da4d5da elementor-widget__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"da4d5da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yassmu.com\/ar\/our-programs\/administrative-excellence\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Administrative Excellency<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55834db e-con-full e-grid e-con e-child\" data-id=\"55834db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c56ac1 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"8c56ac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"2084\" height=\"2084\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10.png\" class=\"attachment-full size-full wp-image-77909\" alt=\"\" srcset=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10.png 2084w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-80x80.png 80w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-768x768.png 768w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-1536x1536.png 1536w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-2048x2048.png 2048w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-1200x1200.png 1200w\" sizes=\"(max-width: 2084px) 100vw, 2084px\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Contact Information<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3baf45 elementor-mobile-align-end elementor-tablet-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f3baf45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+974%204509%204999\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+974 50949999<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:%20info@yassmu.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ti ti-email\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> info@yassmu.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/maps.app.goo.gl\/upejMFMQmkNZAUkE6\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ti ti-location-pin\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">55, Al Waab St, Doha, Qatar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e532c24 e-con-full e-flex e-con e-child\" data-id=\"e532c24\" data-element_type=\"container\" data-e-type=\"container\" id=\"form\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2151d elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"9d2151d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"2084\" height=\"2084\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10.png\" class=\"attachment-full size-full wp-image-77909\" alt=\"\" srcset=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10.png 2084w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-80x80.png 80w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-768x768.png 768w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-1536x1536.png 1536w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-2048x2048.png 2048w, https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Yassmu-Mini-CI-10-1200x1200.png 1200w\" sizes=\"(max-width: 2084px) 100vw, 2084px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Sign Up <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69dbabc e-con-full e-flex e-con e-child\" data-id=\"69dbabc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e348291 fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"e348291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_3 ffs_custom_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ff_has_v3_recptcha ffs_custom\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" data-recptcha_key=\"6Le4y9MqAAAAAG4Qp-HhGL8Qjkxm_0C8QsQ333VT\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Contact Form<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='79547' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"06acef29fb\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/ar\/wp-json\/wp\/v2\/pages\/79547\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_first_name_' id='label_ff_3_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_names_last_name_' id='label_ff_3_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Last Name\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_email' id='label_ff_3_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_3_email\" class=\"ff-el-form-control\" placeholder=\"Email Address\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_phone' id='label_ff_3_phone' aria-label=\"Phone\/Mobile\">Phone\/Mobile<\/label><\/div><div class='ff-el-input--content'><input name=\"phone\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" placeholder=\"Mobile Number\" data-name=\"phone\" id=\"ff_3_phone\" inputmode=\"tel\"  aria-invalid='false' aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_dropdown' id='label_ff_3_dropdown' aria-label=\"Choose a program\">Choose a program<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_3_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_3_dropdown\"><option value=\"\">- Select a program -<\/option><option value=\"Administrative Excellence\"  >Administrative Excellence<\/option><option value=\"Hearing Impairment\"  >Hearing Impairment<\/option><option value=\"Visual Impairment\"  >Visual Impairment<\/option><option value=\"Intellectual Disability\"  >Intellectual Disability<\/option><option value=\"Autism Spectrum\"  >Autism Spectrum<\/option><option value=\"Customer Service\"  >Customer Service<\/option><option value=\"Motor Disability\"  >Motor Disability<\/option><option value=\"Administrative Excellence Track in the School Environment\"  >Administrative Excellence Track in the School Environment<\/option><option value=\"Inclusion Ambassadors Track (Students) in the School Environment\"  >Inclusion Ambassadors Track (Students) in the School Environment<\/option><option value=\"The Inclusive Teacher Track in the School Environment\"  >The Inclusive Teacher Track in the School Environment<\/option><\/select><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Sign Up\">Sign Up <\/button><\/div><\/fieldset><\/form><div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_1 ff-form-loading_errors ff_form_instance_3_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_3_1 = {\"id\":\"3\",\"ajaxUrl\":\"https:\\\/\\\/yassmu.com\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_1\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"phone\":{\"required\":{\"value\":true,\"global\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\"},\"valid_phone_number\":{\"value\":false,\"global\":true,\"message\":\"Phone number is not valid\",\"global_message\":\"Phone number is not valid\"}},\"dropdown\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"g-recaptcha-response\":[]},\"debounce_time\":300};\n                            <\/script>\n                        <\/div>\n\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee73699 e-flex e-con-boxed e-con e-parent\" data-id=\"ee73699\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfe9c7 elementor-widget elementor-widget-button\" data-id=\"7cfe9c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign up to the program <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a870d0e elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"a870d0e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-313174f e-con-full e-flex e-con e-child\" data-id=\"313174f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d9c9268 e-con-full e-flex e-con e-child\" data-id=\"d9c9268\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-10f543f e-con-full e-flex e-con e-child\" data-id=\"10f543f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9b4af8a e-con-full e-flex e-con e-child\" data-id=\"9b4af8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-aad7964 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"aad7964\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2b9d5e e-con-full e-flex e-con e-child\" data-id=\"c2b9d5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03b2eed cea-tablet-align-center animated-slow cea-align-center elementor-invisible elementor-widget elementor-widget-ceasectiontitle\" data-id=\"03b2eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"ceasectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper\"><div class=\"title-wrap\"><div class=\"sub-title\"><span class=\"subtitle-dots\">Our Team<\/span><\/div><h2 class=\"section-title\"><\/h2><\/div><!-- .title-wrap --><div class=\"section-description\"><\/div><!-- .section-description --><\/div><!-- .section-title-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-286d11d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"286d11d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dca8e3e e-con-full e-flex e-con e-child\" data-id=\"dca8e3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73584d0 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"73584d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-661cbd9 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"661cbd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"107072473\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1070724731\" data-tab-title-id=\"e-n-tab-title-1070724731\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1070724731\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tThe Founders \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1070724732\" data-tab-title-id=\"e-n-tab-title-1070724732\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1070724732\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tThe Experts \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1070724731\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1070724731\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-c4fa65a e-con-full e-flex e-con e-child\" data-id=\"c4fa65a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-932d826 elementor-widget elementor-widget-ceateam\" data-id=\"932d826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ceateam.default\">\n\t\t\t\t\r\n\t\t<div class=\"elementor-widget-container team-wrapper team-style-modern team-light team-slide-model\">\r\n\t\t\r\n\t\t\t<div class=\"cea-carousel owl-carousel\" data-loop=\"0\" data-margin=\"20\" data-center=\"0\" data-nav=\"0\" data-dots=\"1\" data-autoplay=\"0\" data-items=\"2\" data-items-tab=\"2\" data-items-mob=\"1\" data-duration=\"5000\" data-smartspeed=\"250\" data-scrollby=\"1\" data-autoheight=\"0\"><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/mrs-sheikha-al-subai\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/02\/Mrs.-Sheikha-Al-Subai-1.jpg\" title=\"Mrs. Sheikha Al-Subai\" alt=\"\" class=\"img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/mrs-sheikha-al-subai\/\" class=\"post-title\">Mrs. Sheikha Al-Subai<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">Vice Chairman of the Board<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/dr-khalid-al-subai\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/01\/Dr.-Khalid-Al-Subai-e1752616078427.png\" title=\"Dr. Khalid Al-Subai\" alt=\"\" class=\"img-fluid squared img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/dr-khalid-al-subai\/\" class=\"post-title\">Dr. Khalid Al-Subai<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">Chairman of the Board<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><\/div><!-- .owl-carousel -->\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1070724732\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1070724732\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-c452ab2 e-con-full e-flex e-con e-child\" data-id=\"c452ab2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddeb491 elementor-widget elementor-widget-ceateam\" data-id=\"ddeb491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ceateam.default\">\n\t\t\t\t\r\n\t\t<div class=\"elementor-widget-container team-wrapper team-style-modern team-light team-slide-model\">\r\n\t\t\r\n\t\t\t<div class=\"cea-carousel owl-carousel\" data-loop=\"0\" data-margin=\"20\" data-center=\"0\" data-nav=\"0\" data-dots=\"1\" data-autoplay=\"0\" data-items=\"3\" data-items-tab=\"2\" data-items-mob=\"1\" data-duration=\"5000\" data-smartspeed=\"250\" data-scrollby=\"1\" data-autoheight=\"0\"><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/nivin-al-wanly\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/05\/Nivin-AL-Wanly.jpg\" title=\"Nivin AL Wanly\" alt=\"\" class=\"img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/nivin-al-wanly\/\" class=\"post-title\">Dr. Nivin AL Wanly<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">CEO<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/mai-omran\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/05\/Rectangle-40.jpg\" title=\"Rectangle 40\" alt=\"\" class=\"img-fluid squared img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/mai-omran\/\" class=\"post-title\">Dr. Mai Omran<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">Project Manager<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/samar-hassan\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/05\/WhatsApp-Image-2025-05-31-at-15.29.jpg\" title=\"Samar Hassaan\" alt=\"\" class=\"img-fluid squared img-fluid squared img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/samar-hassan\/\" class=\"post-title\">Samar Hassaan<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">General Administrative Secretary<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/faten-suliman\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/05\/Faten.jpg\" title=\"Faten Suliman\" alt=\"\" class=\"img-fluid squared img-fluid squared img-fluid squared img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/faten-suliman\/\" class=\"post-title\">Faten Suliman<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">Instructor<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/abeer-al-hor\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/05\/Rectangle-420.jpg\" title=\"Rectangle 420\" alt=\"\" class=\"img-fluid squared img-fluid squared img-fluid squared img-fluid squared img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/abeer-al-hor\/\" class=\"post-title\">Abeer AL Hor<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">Instructor<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><div class=\"owl-carousel-item\" ><div class=\"team-inner\"><div class=\"post-thumb\"><a href=\"https:\/\/yassmu.com\/ar\/team\/amira-al-mazrouai\/\" class=\"post-image-link\"><img decoding=\"async\" src=\"https:\/\/yassmu.com\/wp-content\/uploads\/2025\/07\/Amera.jpg\" title=\"Amera\" alt=\"\" class=\"img-fluid squared img-fluid squared img-fluid squared img-fluid squared img-fluid squared img-fluid squared\" \/><\/a><\/div><!-- .post-thumb --><div class=\"entry-title\"><h4 class=\"post-title-head\"><a href=\"https:\/\/yassmu.com\/ar\/team\/amira-al-mazrouai\/\" class=\"post-title\">Amira Al Mazrouai<\/a><\/h4><\/div><!-- .entry-title --><div class=\"team-designation\"><div class=\"post-designation-head\">Training coordinator<\/div><\/div><!-- .team-designation --><\/div><!-- .team-inner --><\/div><!-- .col \/ .owl-carousel-item \/ .isotope --><\/div><!-- .owl-carousel -->\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Etiquette In a world driven by growing competition to deliver exceptional customer 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